Refund policy

Eligibility

Paid cohort seats (Grid Protocol and similar live programs) may qualify for a refund when cancellation is requested in writing before the stated deadline. Signal Map self-paced purchases may qualify within a short inspection window if materials have not been substantially downloaded.

Timeframe

For live cohorts: request a full refund at least 14 days before the cohort start date. Requests between 13 and 7 days before start may receive a partial refund of 50% of seat fees. Within 6 days of start, seats are generally non-refundable but may be transferred once to another employee in your company.

Full vs partial refunds

Full refunds apply when we cancel a cohort or when you cancel within the full-refund window. Partial refunds apply in the mid window above or when a documented service failure prevents delivery of more than half of scheduled live modules.

Non-refundable items

Custom Lane Mastery deposits after scoping work begins, third-party venue fees already incurred for on-site intensives, and completed private workshops are non-refundable unless otherwise stated in your statement of work.

Refund process

Email contact@signal-gridlane.digital with your full name, invoice number, program name, and reason. We confirm eligibility within five business days.

Processing time and method

Approved refunds are processed within 14 business days to the original payment method when possible, or via bank transfer to a Thai account you designate.

Cancellations by Signal Gridlane

If we cancel or postpone a cohort by more than 30 days and you decline the new date, you receive a full refund of fees paid for that cohort.

Exceptions

Exceptional circumstances (serious illness or force majeure) may be considered case by case with documentation. Chargebacks initiated without contacting us first may delay resolution.

Contact for refund requests

Phone: (02)861045264 · Email: contact@signal-gridlane.digital · Office address as listed on the contact page.